Fable Forge Privacy Policy

 

Reviewed 1st October 2026
Policy Owner: Christopher Huckle
Business Name: Fable Forge (Sole Trader)


Privacy Policy

Your privacy is important to us. We are committed to the responsible collection, use and retention of personal information we hold in accordance with good practice and required legislation including the 2018 Data Protection Act and any other related legislation.

We have provided this Privacy Statement to help you understand how we collect, use, store and protect your information when you use the services of Fable Forge. We want to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

We will only use your personal information for the purposes described in this Privacy Policy, for purposes that are compatible with those purposes, or where otherwise permitted or required by law. We may share personal information with service providers who process information on our behalf, such as payment processors, website hosting providers, email providers and software platforms used to deliver our services. These may include:

  • GoDaddy (our website provider)
  • Stripe and PayPal (our online payment processors)
  • Microsoft (our email and calendar provider)
  • MailChimp (our secondary email provider)


The types of information we hold

The types of personal information we hold include:

  • Name
  • Contact details (address, telephone numbers, email, etc.)
  • Age (if under 18 for safeguarding purposes)
  • Payment information: information necessary to process payments, such as transaction details and payment status. Payment card details are processed by our payment provider and are not stored by us. 
  • Purchase history
  • Attendance at sessions
  • Player character details
  • We may collect information about your preferences, accessibility requirements and gaming interests where you choose to provide it, so that we can prepare and deliver sessions appropriately. 


Why we collect personal information

Fable Forge is a business which provides Dungeons and Dragons sessions, training, and consultations. We collect information about people and hold it to allow us to communicate with them and share information about services and other events.


How we collect personal information

We will only collect your personal information with your knowledge and we may ask for your consent. You may share your information with us when you:

  • Sign up on our website
  • Make enquiries
  • Subscribe to our mailing list
  • Make a booking
  • Submit a job application
  • When you respond to communications from us
  • Attend a session

How we use personal information

We only use personal information for the purpose(s) for which it was collected, or as otherwise required by law.

Some examples of the way we may use your personal information:

  • For the immediate reason for which you have provided it
  • To maintain contact with you about events
  • Financial administration
  • Any other purpose directly related to our work and for which you have provided consent
  • Any other purpose that is required by law
  • Fable Forge processes personal information under 3 Lawful Bases (as defined in GDPR): Consent, Legitimate Interests and Legal Obligation.


Accessing and correcting personal information

It is vital that personal information is complete, up to date and accurate. You can contact us at any time to have your details removed from lists used by us, to update your information or to otherwise tell us how you would like to receive information from us – the choice is yours.


If you want your personal information to be removed from our systems and do not want to be contacted, please use the opt-out option in our email communications, or e-mail support@fableforge.co.uk and confirm which details you would like removed. We may contact you to confirm your identity before completing your request, and there are some details we may be legally required to retain.


To update your personal contact details and preferences, please contact support@fableforge.co.uk


If you have previously objected to receiving information by email or phone for example, but would now like to change your mind and receive information then please contact support@fableforge.co.uk


You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected or deleted, unless we are under a legal obligation to retain it.


You can contact us at any time to obtain details of the personal information we may hold about you. Please e-mail support@fableforge.co.uk. We will send you a Subject Access Request form – you will be asked to complete this and may be asked to provide proof of your identity. We will respond to all Subject Access Requests within the standard UK GDPR timeframe after receipt of your Request.

Depending on the circumstances and the lawful basis we rely upon, you may also have rights to restrict processing, object to processing, receive your personal data in a portable format, or withdraw consent where we rely on consent. You have an absolute right to object to the use of your personal information for direct marketing. 


Securing personal information

We take all reasonable steps to ensure the security of personal information we hold and to protect it against loss, misuse or unauthorised access, destruction, use, modification or disclosure. We retain customer information for as long as necessary to provide our services, maintain appropriate business and financial records, resolve disputes and comply with legal obligations. Different categories of information may therefore be retained for different periods.


We regularly review and enhance our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. As a small business, access to customer information is limited to the business owner and any authorised service providers who require access to provide the services. 


We hold all personal data in a number of secure electronic systems, such as Microsoft 365. These systems are password protected and comply with applicable security standards. We ensure that only authorised staff are permitted to have access to these systems, and we review access and data retention policies on a regular basis.


It is our policy to review the personal information we hold regularly and destroy personal information once there is no longer a legal or legitimate need for us to retain it. 


Fable Forge does not use any forms of automated decision-making or profiling that involve the use of personal information.


When will we disclose your information to others?

We may share personal information with service providers who process information on our behalf, as described above. We may also disclose personal information where necessary to comply with a legal or regulatory obligation, protect our rights, prevent fraud or misuse, or otherwise where permitted by law.


Links to other websites

Our website may contain links to third party websites, and third party websites may also have links to our website. This Privacy Policy does not cover third party websites. We encourage you to read the relevant privacy policy of any website linked from our website.


Data of under 18s

Fable Forge accepts bookings for sessions in which under 18s will take part. In these circumstances, we will communicate with the parent or guardian regarding the booking and any matters relating to the child outside of the sessions.


Bookings must be made by a parent or guardian. Any requests for cancellations, refunds or rescheduling must also be made by the parent or guardian.


We will not seek to obtain or use the personal contact details of under 18s for the purposes of communicating directly with them about bookings or our services.


For further information about how Fable Forge approaches the safeguarding of children and young people, please see our Safeguarding Policy, available on our website.


If you have any questions about Fable Forge’s data protection and privacy policy or practices, please contact us:

support@fableforge.co.uk


If you have a complaint or concern about Fable Forge’s data protection and privacy policy or practices, please either see our Complaints policy and contact Fable Forge using the contact details above or contact the Information Commissioner’s Office using the details provided at https://ico.org.uk/concerns/